In a bid to consistently remind its customers that it cares,
Etisalat Nigeria at regular intervals holds its interactive engagement and
feedback session, Customer Forum, across Nigeria. The quarterly Customer Forum
session provides a platform for valuable engagement with customers through
constructive feedback on their experiences from using various services and
products on the Etisalat
The 2017 edition of the forum kicked off on Thursday, March
16th in Ilorin, Kwara State as representatives of the brand touched base with
customers in that region and took valuable suggestions from them on how
Etisalat can provide better experiences on the network.
Representing the brand at the event, Director, Brands and
Experience, Elvis Ogiemwanye, revealed that feedback received at previous
customer forums have helped the company in developing innovative products and
services that solve every day problems for the customers.
In line with the objective of the session, Christina Odigie,
a customer, disclosed how Etisalat’s quality data service in Ilorin and its
environs has empowered her to do more in her line of business.
“I work for a fashion magazine, so I am always online so I
can stay ahead of fashion trends. I love to stream videos, download media,
check social media platforms. I must say that Etisalat data quality is second
to none”, she emphasised.
Kwara State Commissioner for Environment, Otunba Taiwo
Joseph, also commended Etisalat for its swift response to solving customers’
complaints.
“I had some challenges with my line; it was fixed in no time
after I complained at the Etisalat Experience Centre on Stadium Road here in
Ilorin. Since then I have been enjoying both data and voice services without
complaint”, he said.
Etisalat Customer Forum has held pan-Nigeria across key
cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Kaduna, Benin, Calabar,
Uyo, Warri, Onitsha and Akure to mention a few.
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